State Farm® Insurance Agent Barbara Murray
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Patrick Shifley
June 21, 2024
1
out of
5
rating by Patrick Shifley
"I would give a lower review if I could. I am a State Farm Policy holder and Barb Murray is my agent. Another State Farm customer hit my vehicle and admitted fault. When State Farm corporate accepted my claim but refused to cooperate, I called Barb for assistance during business hours, I had to leave a voicemail. I received a call from a staff member several business days later asking me what the problem was, and was unable to answer my questions and promised a call that never happened. Multiple calls for help, and multiple calls with State Farm, and multiple calls to Barb with no return call. State Farm accepted the claim but contradicted themselves in writing (total/not total lease extended/not extended), but no one would talk to me. I am Patrick Shifley, a long term State Fam policy holder with one car claim. My car was damaged by a State Farm driver who admitted fault. No one would help me or even call me back when I called in. Barb will take your money and not help you, State Farm is terrible, and will not help their policy holders. Just go somewhere else."
We responded:
"I'm sorry to hear about your experience, Patrick. Your feedback is valuable, and I apologize for the lack of timely assistance. Please reach out to our office so we can address your concerns and provide the support you need. Thank you for sharing your experience. - Barbara Murray - State Farm Insurance Agent, Willow Springs, IL"
Lynn Levan
June 4, 2024
5
out of
5
rating by Lynn Levan
"I highly recommend this location willow springs State Farm office. The staff is very attentive.. Barb and Amber are both very knowledgable, cost effective and value their customers."
We responded:
"Lynn, your recommendation of our Willow Springs State Farm office is greatly appreciated! I'm pleased to hear that Barb and Amber provided knowledgeable and cost-effective service, valuing your satisfaction. We're grateful for your positive feedback and look forward to assisting you with your insurance needs in the future! - Barbara Murray - State Farm Insurance Agent, Willow Springs, IL"
Ed Kazupski
October 12, 2023
5
out of
5
rating by Ed Kazupski
"Very friendly and easily took care of the issue I needed help with."
We responded:
"Ed, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
Edward Kazupski
October 7, 2023
5
out of
5
rating by Edward Kazupski
"Excellent care… Amber and Barb the best"
We responded:
"Thank you for taking the time to leave us a review, Edward. Our State Farm office in Willow Springs would be nothing without policyholders like you!"
Katy Bombard
October 5, 2023
5
out of
5
rating by Katy Bombard
"Always helpful and friendly! Especially Amber!"
We responded:
"Katy, thank you for the positive rating! Amber always puts our customers first."
Joe Karanosky
September 29, 2023
5
out of
5
rating by Joe Karanosky
"Amber is excellent to have as my insurance agent! Answers all my questions so I understand them."
We responded:
"Hi Joe! Thank you for the five-star rating for Amber! She is a wonderful part of our team and we are happy to hear that she provided a great insurance experience for you. Thank you for choosing us to protect what matters most!"
Richard Meister
September 29, 2023
5
out of
5
rating by Richard Meister
"Very friendly and professional state farm office!"
We responded:
"Thank you for the five-stars, Richard! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
Janice Salerno
September 14, 2023
5
out of
5
rating by Janice Salerno
"Barbara was great to work with. She has saved us a lot of money and we are very thankful especially because my husband and I are retired. If you need insurance and are shopping around give her a chance to give you a quote."
We responded:
"We are grateful for the amazing review, Janice! We truly care about our customers and want to make sure they are satisfied in every aspect. Thank you for trusting us with your insurance needs and we’re glad to have you as part of our State Farm family!"
Cheryl Scanlan-Hartman
September 8, 2023
5
out of
5
rating by Cheryl Scanlan-Hartman
"I have been a customer of Barb Murray’s State Farm office for many years. I can’t thank Barb & Amber and the rest of the staff for their help & support in meeting my insurance needs. If I have a question or issue, I can contact the office and I get immediate support and resolution. I enthusiastically recommend them for you insurance needs."
We responded:
"Cheryl, We sincerely appreciate your outstanding 5-star review! We truly appreciate your kind words and feedback regarding our insurance services. Amber is deeply committed to providing exceptional care to our valued customers. It has been an absolute pleasure serving you and providing you with a sense of security when it comes to protecting what matters most."
S S
September 7, 2023
5
out of
5
rating by S S
"Excellent customer service! Thank you."
We responded:
"Thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Barbara Sutton
September 5, 2023
5
out of
5
rating by Barbara Sutton
"As a long term client, I have always found the Barbara Murray State Farm Insurance Agency to be extremely responsive to our needs, both large and small. No matter whom I speak with, they are knowledgeable, informative, and most of all, kind. I value this agency as a partner in the protection of our home and automobiles."
We responded:
"Thank you, Barbara, for the amazing review! Our team works hard to provide a great insurance experience in Willow Springs and we are thrilled to hear that you are happy with our services. We are thankful you have been a part of our State Farm family and look forward to continuing our relationship!"
Orlando Gutierrez
September 1, 2023
5
out of
5
rating by Orlando Gutierrez
"Had a great experience today with my State Farm agent! Amber is amazing, she helped me change all my policies to SF with such ease."
We responded:
"Orlando, thank you for taking the time out of your day to leave us a review! We love hearing about how Amber provided a wonderful insurance experience for you. Our office loves being your good neighbor!"
Matt Janus
August 31, 2023
5
out of
5
rating by Matt Janus
"Very attentive and will work with you to get you the best coverage for you. I spoke with Amber today and she was the best! Would recommend them to anyone that needs insurance."
We responded:
"Matt, it was a joy working with you. Amber is an outstanding member of our team, and we’re glad she was able to assist you with your insurance needs."
jamie whitfield
August 30, 2023
5
out of
5
rating by jamie whitfield
"Every time I call, my agent Amber has been helpful to answer all my questions and she is very pleasant."
We responded:
"Jamie, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Amber cares a lot about our customers."
Carol Zawacki
August 28, 2023
5
out of
5
rating by Carol Zawacki
"The staff is wonder and always helpful !"
We responded:
"Carol, it was a joy working with you. Thank you for trusting us with your coverage needs!"
jim wilson
December 7, 2022
5
out of
5
rating by jim wilson
"Always polite and helpful"
We responded:
"Jim, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Ted Zapalski
November 2, 2022
5
out of
5
rating by Ted Zapalski
"Always helpful and a pleasure to talk to..."
We responded:
"Thank you, Ted, for the amazing review! Our team works hard to provide a great insurance experience in Willow Springs and we are thrilled to hear that you are happy with our services."
Giedre Lazauskas
October 21, 2022
5
out of
5
rating by Giedre Lazauskas
"Pleasant and helpful staff!"
We responded:
"Thank you for taking the time to leave us a review. Our State Farm office in Willow Springs would be nothing without policyholders like you!"
Michael
October 18, 2022
5
out of
5
rating by Michael
"They’re always willing to help and they’ll always have me as a customer."
We responded:
"Michael, thank you for recognizing our efforts! We appreciate you taking the time to share your experience with our State Farm office in Willow Springs."
Ashley S.
September 26, 2022
5
out of
5
rating by Ashley S.
"Always helpful and very responsive."
We responded:
"Ashley, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
Erin Traynor
April 26, 2022
5
out of
5
rating by Erin Traynor
"Ive had Barb Murray as my agent for 18 years. Shes professional and always has a great staff working with her. Im very happy with her service!"
We responded:
"Hi Erin, it is always a pleasure working with you. I'm glad we could assist you with your insurance needs. Reach out to us at any time if you ever need anything!"
Bob Golden
January 11, 2022
5
out of
5
rating by Bob Golden
"I’ve had Barb as my agent since I was 18 years old and she is simply the best. She advocates for you. She makes sure that you are being taken care of. I had a situation recently where State Farm corporate was hesitant about covering me in an accident. Barb was on the phone with them every single day until they covered me. She has always been in my corner. You would be crazy to go with anyone else!"
We responded:
"Thank you for the review, Bob! I am happy to hear that I was able to help you with your claim. Your feedback is valuable to me and I appreciate the opportunity to provide you with high-quality insurance."
Margaret Miranda
August 5, 2021
5
out of
5
rating by Margaret Miranda
"The girls at this office are friendly and attentive. They are there to lend a helping hand whether to procure a sale or help an existing client. Knowledge of their product/service to guide you in the right direction... in other words excellent customer service. If i was not absoulutly satisfied I would say so! Willow Springs and State Farm are quite lucky! I will post picture at a later day."
We responded:
"Margaret, we love seeing reviews like this! It is a top priority in our office to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Our office is there for you whenever you need us and is honored you have chosen our office to help you protect what matters most."
Daman Young
August 5, 2021
5
out of
5
rating by Daman Young
"I've been with Barbara Murray company for several years now, Great service and staff, Amber goes above and beyond to make sure her customers are taken care of, Very professional and great to work with. Thanks."
We responded:
"Daman, thank you for your kind comments. It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Amber cares a lot about our customers."
Tom Brennan
August 4, 2021
5
out of
5
rating by Tom Brennan
"I have been a customer with Barbara Murray and her agents for almost 30 years, dating back to when they were in Oak Lawn. I have never had an issue with any of her agents, and now dealing with Amber, I can say courtesy, willing to help, professional are all traits Amber exhibits. Very pleased with our State Farm office of choice."
We responded:
"Thank you, Tom, for the amazing review. Our team works hard to provide a great insurance experience in Willow Springs and we are thrilled to hear that you are happy with Amber and our services. We are thankful that you have been a part of our State Farm family and look forward to continuing our relationship!"